Frequently Asked Questions

Absolutely! We offer customizable color options for the padding and netting poles of all our trampoline models, allowing you to match the trampoline with your personal style or backyard decor. Specific customization options are detailed on the product pages. Please contact us if you are looking for a colour that is not listed on our website.

We also offer optional enclosures or an optional in-ground configuration, and allow for customizations regarding tuning (tension). 

Our trampolines are designed for all ages, from children to adults. We provide different tuning options that cater to all ages and safety guidelines for each trampoline model to ensure optimal safety and performance for all users.

Yes, each trampoline model has a specific weight limit, which is listed on our product pages. Adhering to these limits ensures safety and maintains the integrity of the trampoline’s structure.

Crazy Ape specializes in a wide range of trampolines including backyard performance trampolines, in-ground trampolines, and our innovative MultiTramp systems which mimic a trampoline park experience for your home. We also offer the world's largest commercially available trampoline, the Crazy Ape Goliath.

Our trampolines are designed with superior quality, safety, and durability in mind. Features include fastenerless frame systems, spring shields, and customizable colorways. Each model is made to order and crafted to meet the rigorous demands of both family fun and athletic training.

Safety is our top priority. Our trampolines are equipped with premium safety features to reduce the risk of injury. These features include the thickest safety pads on the market and heavy duty (HD) enclosure systems. We adhere to the highest safety standards to ensure a secure experience for all users.

With over 15 years of experience manufacturing trampoline parks, our trampolines meet or exceed all applicable safety standards set by industry-leading certification bodies. We continuously work with safety regulators to ensure our equipment is up to date with all safety requirements.

For gymnastic training, we recommend our ALPHA series or the larger APEX models with our CRAZY tune, which offer larger jumping surfaces and are designed to mimic the bounce and feel of professional gymnastics trampolines. They also feature enhanced safety and performance specifications suitable for advanced athletic use.

The Crazy Ape Goliath is the world’s largest trampoline available for private use, measuring 16x24 feet. It's designed for high capacity and offers unmatched performance with its heavy-duty frame, premium safety features, and customizable options. It's ideal for those seeking a standout recreational feature for large outdoor spaces.

To prolong the life of your trampoline, we recommend regular maintenance checks which include inspecting springs, mats, and netting for wear and tear. Keeping the trampoline clean and free from debris also helps prevent damage.

Ensure that the installation area is level and free of obstacles such as branches or fences. For in-ground trampolines, professional installation might be necessary, and specific guidelines can be found in our installation manuals.

Yes, our trampolines are designed for easy assembly with minimal tools required. Each trampoline comes with a detailed installation guide, and we offer customer support if you have any questions during the installation process.

Regular maintenance includes checking for any loose parts, cleaning the mat and pads with appropriate cleaners, and ensuring that the area around your trampoline is clear of debris. Seasonal checks are recommended to ensure safety and longevity.

In-ground trampolines are installed a few inches above the ground to ensure there is enough airflow and maximizing the performance. This installation option provides a safer and aesthetically pleasing option for families. Installation typically involves excavating a pit that matches the trampoline's dimensions, building a retaining wall and ensuring proper drainage and airflow. Crazy Ape provides detailed installation guides and can help recommend professional installation services.

We accept various payment methods including major credit cards, shop pay, google pay and e-transfers. All transactions are secure, protecting your information is one of our top priorities.

Yes, we offer free shipping for our trampolines throughout the United States and Canada. If we are unable to ship to your delivery address or if additional fees are required, we will contact you to discuss the available options. Our team will work with you to ensure that your shipment arrives on time and within budget.

Our customer support team can be reached via email at sales@crazyape.shop or through our website's chat bot. You can also reach out to our team via facebook, instagram or tiktok. We are dedicated to providing timely and helpful responses to all inquiries.

All Crazy Ape trampolines come with a 2 year CRAZYcare warranty that covers any incidental damage to your trampoline. Your trampoline is also covered by a comprehensive manufacturer warranty that covers any manufacturing defects for 5 years from time of purchase.

Yes, we offer commercial-grade trampolines that are perfect for schools, gyms, and other recreational facilities. Contact our sales team for bulk pricing and custom solutions tailored to your organization’s needs.